Policies Cancellation/Return

In-Person Camp: Cancellation requests must be made via email at least 90 days before camp begins. All accepted cancellations and refunds will be subject to a $100 administration fee per camp session and per child cancelled.

Substitutions, make-up days, or refunds are not available for cancellations requested or missed days after the start date of your child’s camp session. If camps are unable to run or are cancelled due to government-imposed restrictions or lockdowns, all registrants will receive a credit for future use equal to the camp’s full value.

  • If your child is unable to attend a camp, you may send a replacement who has read and agreed to the terms of this contract. We reserve the right to refuse enrolment or dismiss a camper if, in our sole discretion, such refusal or dismissal is necessary to protect other campers’ and participants’ safety and security. In the event of dismissal, you are not entitled to a refund.
  • Camp uniforms are mandatory for sanitary reasons. If your child does not already have a uniform, you must order one during registration to ensure it is ready on the first day of camp. Campers will not be allowed to enter the building without a uniform, and a $100 fee will be charged to courier one to their camp location.
  • Our camps offer early drop and late pick-up as an optional service. If you bring or pick up your child outside of the camp’s stated hours, we will charge you for the early drop-off and late pick-up service.

If we must cancel a camp due to unforeseen or uncontrollable circumstances, you will have the following options

  • A full refund less a $100 administrative fee per camp session booked
  • A full credit to be applied to any available services

Despite the fact that most families who choose our camps give us a very high approval rating, we cannot guarantee that every child will value our efforts. Therefore, a refund will not be given if a child is dissatisfied with our camp programme, which is highly unlikely.

Weekly Classes and Courses

A $30.00 administrative fee per class will be deducted from any refunds for cancellations made more than 3 business days before the start of your programme, or class. There will be no refunds if you cancel within 10 or more business days of the start of your programme, or class. You have the option to drop the programme or transfer to another class during the same term. There are no refunds or transfers allowed if you cancel your programme, or class, 10 or fewer business days before the start of the session.

Private Lessons and Classes

  • No payments made for private lessons or classes will be reimbursed.
  • To switch to a different class or send a replacement, you must contact us by phone or email at least 7 business days prior to the scheduled date of your private lesson if you are unable to attend.
  • A credit will be given to you toward another one of our services if you are unable to reschedule your class or send a substitute in your place.
  • Scheduled group classes cannot be rescheduled or refunded in the event of cancellation.

Sickness, Illness or Inclement Weather

  • There are no exceptions for any reason including, but not limited to, inclement weather, sickness or illness, family circumstances, traffic etc.
  • Consider our cooking classes and camps like cooking “events”. If you fail to show up to an event, such as a concert, you cannot get a credit back from the concert venue, no matter the reason. Please think of our classes and camps the same way.

Other Notes

To make sure we can accommodate any dietary restrictions or allergies, please contact us before scheduling your class. Sales are final, so if you have any questions, dietary concerns, or allergies, please get in touch with us before making a reservation to find out if the class is right for you. Please feel free to have someone else take your place if you are unable to make it to class. The guest is accountable for being informed of the day and time of a class. When a reservation is made, an email confirmation is sent to the address provided during registration.

Please write down the day and time of your class. Within two hours of your reservation, if you have not received an email, please email us so that we can send you the information. On rare occasions, we must postpone a class or camp with at least 48 hours’ notice. If this happens, we’ll reschedule you into a different class or camp of your choice. Despite the fact that most families who choose our camps give us a very high approval rating, we cannot guarantee that every child will value our efforts. Therefore, a refund will NOT be given if a child is dissatisfied with our camp programme, which is highly unlikely.

Gift Certificates

When using a gift certificate to reserve a class, the above cancellation policy is in effect.

Please do not ask for an exception as you will be referred back to this policy. We thank you for your understanding.